Arsen Zhukov - Professional Overview
Work Experience
2024 - Present
Vice President – Business Risk Officer
Lead a team of supervisory principals responsible for strengthening regulatory controls, advisor governance, and risk oversight across Wealth platforms. Drive modernization initiatives spanning Actimize, Tradelink, and Salesforce, while cultivating supervisory judgment, consistency, and execution excellence through coaching, structured review frameworks, and process improvement.
2022 - 2024
Assistant Vice President – Business Risk Senior Analyst
Led enterprise supervision automation initiatives, including Salesforce case management, KPI analytics, and escalation frameworks aligned with FINRA Rule 2165, significantly improving SLAs, audit readiness, and control execution.
2021 - 2022
Officer – Licensed Associate
Played a key role in launching Citi’s Jacksonville Wealth Hub by onboarding and training licensed associates, strengthening frontline execution, escalation handling, and service discipline.
High Net Worth Associate
2021
Supported high-net-worth clients with brokerage servicing, trading, and account maintenance while ensuring strict adherence to regulatory and documentation standards.
2019 – 2021
Officer – Licensed Associate
Delivered regulated brokerage support, trade execution, and account servicing while completing FINRA licensing and maintaining high accuracy in a compliance-driven environment.
2018 – 2019
Overnight Team Leader – Client Intake Operations
Led overnight intake operations, supervising client screening, workflow quality, and documentation accuracy while coaching new team members on service and compliance standards.
Education
2028 Est
Master's Degree in Management Science
University of North Florida
2018
Bachelor's Degree in Political Science
University of North Florida
2018
Bachelor's Degree in International Science
University of North Florida
Licenses & Certifications
Securities Licenses
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Series 7
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Series 66
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Series 9
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Series 10
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Series 24
Certifications
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AIGPE: Six Sigma Black Belt
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Artificial Intelligence for Work and Life
Core Competencies
Leadership & Supervision
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Supervisory Team Leadership & Development
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Performance Management & Coaching
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Advisor Governance & Oversight
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Cross-Functional Leadership
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Escalation & Decision Authority
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​Risk, Compliance & Controls
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Regulatory Risk Management
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FINRA Supervision & Governance
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Audit Readiness & Control Design
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Issue Management & Corrective Action
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Fraud & Elder-Exploitation Escalation (Rule 2165)
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Process, Automation & Platforms​
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Supervisory Workflow Automation
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Salesforce Case Management
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Actimize Alert Oversight
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Tradelink Review & Escalations
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Data Governance & Oversight Reporting
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Wealth Management Operations
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Advisor Supervision & Licensing Support
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High-Net-Worth Client Operations
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Alternative Investment Review Oversight
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Brokerage Operations & Trade Support
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Strategy, Execution & Change
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Enterprise Process Improvement
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KPI, Dashboard & Performance Analytics
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Stakeholder Management
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Change Management & Adoption
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Business Transformation Initiatives